At ONBOARDEASE LTD, we are committed to providing exceptional Remote Employee Onboarding Services and ensuring customer satisfaction. Our refund policy has been crafted to be as transparent and straightforward as possible. Please read the following terms carefully to understand the conditions under which refunds may be granted.

1. Eligibility for Refunds

Refunds are considered on a case-by-case basis, depending on the specific circumstances of the request. Generally, refunds may be granted under the following conditions:

• Service Not Delivered: If, for any reason, the service you purchased was not delivered or not initiated, you are eligible for a full refund.

• Service Not as Described: If the service provided does not match the description or expectations set forth in our service agreement or promotional materials, you may be eligible for a partial or full refund, depending on the extent of the discrepancy.

• Technical Issues: If technical difficulties on our end prevent the completion or proper delivery of a service, you may be eligible for a refund or service credit.

• Cancellation by ONBOARDEASE LTD: If we need to cancel a service due to unforeseen circumstances or other valid reasons, a full refund will be provided.

2. Non-Eligibility for Refunds

Refunds will generally not be provided under the following circumstances:

• Change of Mind: If you simply change your mind or decide that you no longer wish to use our services after the service has begun or been delivered, refunds will not be issued.

• Incomplete Information Provided by Client: If the client fails to provide necessary information or documents required to complete the service, resulting in a delay or inability to deliver the service, refunds will not be issued.

• Dissatisfaction Due to Personal Preferences: If you are dissatisfied with the service due to subjective reasons such as personal preferences, style, or approach, refunds may not be issued. However, we are committed to working with you to address your concerns and find a satisfactory resolution.

3. Refund Request Process

If you believe you are eligible for a refund, please follow these steps:

1. Submit a Refund Request: Contact our support team at support@onboardease.org with a detailed explanation of your refund request, including the reason for the request, the service in question, and any relevant supporting documentation.

2. Review Process: Our team will review your request within 7 business days. We may contact you for additional information or clarification during this process.

3. Decision and Refund Issuance: Once the review is complete, you will be notified of our decision. If a refund is granted, it will be processed within 10 business days. Refunds will be issued using the original payment method unless otherwise agreed upon.

4. Service Credits

In some cases, rather than providing a monetary refund, we may offer service credits. These credits can be applied to future services provided by ONBOARDEASE LTD and will be valid for one year from the date of issuance.

5. Third-Party Payment Processors

If you made your payment through a third-party payment processor (e.g., PayPal, credit card company), please note that the refund process may be subject to the policies and procedures of the payment processor. ONBOARDEASE LTD is not responsible for any delays or issues related to third-party refund processes.

6. Changes to Refund Policy

ONBOARDEASE LTD reserves the right to modify or update this refund policy at any time. Any changes will be communicated to existing clients and will be effective immediately upon posting on our website.

7. Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

ONBOARDEASE LTD
27 Old Gloucester Street, London, England, WC1N 3AX
Email: support@onboardease.org
Website: https://onboardease.org

We value your business and are dedicated to providing the best possible experience with our services. Thank you for choosing ONBOARDEASE LTD.